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Technical Support is part of every PromoServe, TransAction and ClickPromo contract, and is available through a variety of means:
- Call 0844 509 0030 (Option 1) to speak to a member of the technical support team.
- Press F3 within the software to access the corresponding online help page on www.promoservehelp.com
- Press F4 within the software to access live chat, or click here
- Access Knowledgebase via the above link
Live support hours are Monday to Friday, 08.30 - 21.00. Outside of these hours you can email support@promoserve.co.uk or visit www.promoservehelp.com, our online resource centre with manuals, training and tutorials.
The purpose of the support team is to respond to software configuration questions, technical problems and simple usage queries. To review the Service Level Agreement, please click here.